The Lock In Code: Terms & Conditions

Last updated: 23 October 2026

1. About these terms

These terms apply to The Lock In Code Program and The Lock In Code 1:1 Coaching provided by Samuel Wong trading as Sam Wong Coaching / ABN: 43 542 965 536. By paying for a Program you agree to these terms. Please read them before you buy.

2. The Programs

The Lock In Code Program includes: a customised training program built around your equipment, schedule and injury history; access to the coaching app; weekly check-ins; personalised nutrition targets (macros) and flexible real-food guidance, with updates according to progress; a progress audit every 5 weeks; message support with a 24-hour response window; and form review on submitted training videos.

The Lock In Code 1:1 Coaching includes everything in the Program, plus: programming adjusted weekly where required; daily message access with same-day response; a fortnightly or monthly 1:1 video call (your choice); priority booking and rescheduling; mindset and habit coaching in each check-in; and a concierge onboarding kickoff call before day one.

3. Minimum commitment

Each Program has a minimum commitment of 12 weeks (3 months).

4. Fees and payment

• If you choose the payment plan, you agree to pay all 3 instalments. The instalment plan is a way of paying for the full Program, not a month-by-month subscription.
• If a payment fails: we’ll contact you, and you have 7 days to fix it before access is paused.

5. Your health and responsibilities

• The Programs are for adults aged 18 or over.
• We provide fitness and nutrition coaching, not medical advice. You must tell us about any injury, medical condition, pregnancy or medication that could affect training or nutrition, and you should get clearance from your doctor before you start if you have any health concerns.
• You’re responsible for training safely and for telling us promptly if something hurts or changes.
• Results depend on you following the plan. Individual results vary, and no outcome is promised outside the guarantee in section 6.

6. The Lock In Code Results Guarantee

The guarantee

Follow The Lock In Code exactly as prescribed for 12 weeks. If we haven’t achieved any measurable improvement by then, you’re entitled to a full refund. That’s our commitment to you.

What “exactly as prescribed” means

Over the 12 weeks, you:

1. complete at least 80% of your programmed training sessions, logged in the app;
2. submit at least 10 of the 12 weekly check-ins, each including your measurements and photos;
3. log your nutrition at least 5 days each week.

What “measurable improvement” means

Comparing your final week-12 measurements with your week-1 baseline, at least one of the following is true:

1. your waist measurement is down by at least 3 cm;
2. your key lifts (as set out in your program and logged in the app) are maintained or improved;
3. your body weight has moved in the direction of your agreed goal/s (recorded in your Initial Questionnaire), based on your logged weigh-ins; or
4. your progress photos show a visible improvement in body composition when the week-1 and week-12 photos are compared side by side, as assessed by Sam, acting reasonably.

Your baseline is recorded at the start of your Program, using the method set out in your onboarding. The same method is used in week 12.

Waist measurement protocol: measured at the navel with a tape measure, first thing in the morning before eating or drinking, standing relaxed and breathing out normally. Take it the same way at week 1 and week 12.

Weigh-in protocol: first thing in the morning, after using the bathroom and before eating or drinking, on the same scale.

How to claim

1. Contact us at [email protected] within 14 days of submitting your final week-12 measurements.
2. We’ll review your logged sessions, check-ins, nutrition logs and measurements against the criteria above.
3. If you’ve met the “exactly as prescribed” standard and haven’t achieved measurable improvement, we’ll refund all amounts you paid for the Program within 14 days.

Illness, injury and life events

If an injury, illness or other serious event stops you from training, tell us as soon as it happens. We’ll pause your Program for up to 12 weeks on request, with medical evidence where relevant, and extend the 12-week guarantee period by the same time. Missed sessions that you tell us about in advance under this clause don’t count against you.

Renewing or continuing

The guarantee applies to your initial 12-week Program only. If you renew or continue beyond week 12, including if you agree to continue earlier, the guarantee doesn’t extend to the additional period.

What the guarantee doesn’t cover

• A Program you didn’t follow as set out above;
• Changes of mind, or not wanting to continue (see section 7);
• Results outside the measures above, for example a change you’d hoped for that doesn’t meet any of the four measures.

7. Refund policy

Our refunds are results-based. The only basis on which we provide a refund is our results guarantee: if you follow The Lock In Code as prescribed for 12 weeks and we are unable to get you a measurable improvement, we will provide a full refund. This is our commitment to you.

We do not provide refunds for change of mind, accidental purchases, or unused program time, because your program is customised to you and delivered as we go.

This does not limit any rights you have under the Australian Consumer Law. If you are ever unhappy, contact us first. Your program is built around you and we will do our best to make it right.

8. Cancelling or stopping early

When you join the Program, you’re committing to the full Program, not a month at a time. If you choose to pay in instalments, the payment plan is only a way of spreading the cost. It doesn’t change the total price.

This section applies to your initial 12-week Program. If you continue after that, section 9 applies instead. If you cancel, stop attending, or stop using the Program before it ends, the full Program fee is still payable. Any remaining instalments will be expected on time on their scheduled dates, whether or not you complete the Program.

Nothing in this clause limits any rights you have under the Australian Consumer Law.

9. Continuing after 12 weeks

After your initial 12-week Program, you can choose to keep going with us. Continuing is optional and month to month, with no lock-in contract.

• Price: your continuation fee is agreed with you in writing before you continue. Until we’ve both agreed a new price, no continuation fees are charged.
• Payments: continuation fees are charged monthly in advance, on the date we agree.
• Cancelling or pausing: you can cancel or put your payments on hold at any time by giving us at least one week’s notice before your next payment date. Email [email protected]. If you give less than one week’s notice, the next payment still goes ahead and your cancellation or hold starts from the following month.
• Restarting after a hold: let us know when you’re ready to restart, and we’ll confirm your price and start date before any payment is taken.
• The full-fee commitment in section 8 and the results guarantee in section 6 apply only to your initial 12-week Program, not to the continuation period.

10. Photos, testimonials and your information

• Your measurements and photos are used to coach you and to assess the guarantee. We keep them private.
• We’ll only use your photos, results or testimonial publicly if you’ve given us your written permission, and you can withdraw it at any time for future use.
• Our handling of your personal information is set out in our Privacy Policy.

11. Changes to these terms

We may update these terms. The terms that applied when you bought your Program continue to apply to you for that Program.

12. Contact

Sam Wong Coaching
[email protected]